New pk luck App privacy policy

This clarifies here how user data, cookies, and rights are handled in Bangladesh; the language has been kept simple for Dhaka-based users, so information about bKash, Nagad and Rocket can be understood quickly.

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Effective date and data controller

Effective date: June 2026 new pk luck acts as the data controller for this policy

If you have questions, Dhaka-based users can contact us via email or support form; we also explain below how we store account, device, and usage information.

If you already new pk luck Register If you have already registered, read this policy once to know where data goes, why it goes, and how long it stays.

1. What data is taken in the new pk luck App

Here are four main types of data stored

Account information

Name, phone number, login information and profile settings may be kept; these are needed to run the new pk luck App

Device information

Model, operating system and app version may be recorded; this helps understand performance on different phones in Dhaka and Chattogram.

Cookies and identifiers

Session cookies, preferred language, and security tokens are used, so you don't have to set settings repeatedly.

Usage activity

Which page was opened, how long you stayed, and which menu was used can be seen; this helps keep the app's speed and stability.

2. Legal basis for data processing

Data is used on three bases

Contractual necessity, your consent, and legitimate interests - these three are the common bases; the data needed when logging in or downloading is taken on these bases.

For example, to protect session security and prevent fraud, some logs are kept; this reduces unauthorized access, and the account stays secure.

3. Purpose of processing

Limited to five purposes.

Keep account active.
Security and risk reduction.
Bug finding and fixing.
Help with customer support
Remember preferred language and settings

If you need help with bKash, Nagad, and Rocket, the support team may view login history to identify the issue, but no data beyond what is necessary is stored.

5. International transfers

Some servers may be located in more than two regions.

When your data leaves Bangladesh, appropriate protections are used: encryption, access control, and contract-based protections are the main assurances.

This means performance can be maintained while data protection policies are also observed.

6. How long data is kept

The retention period varies by the type of

If the account is active, required data is kept; support tickets and security logs are kept for a limited time, then deleted or anonymized.

Generally kept for as long as required by law or operational needs.

7. User rights

You have five explicit rights

View data
Modify
Request deletion
Right to object
Right to data portability

If any data is inaccurate, you can correct it, and if you want to change cookie preferences, use your browser settings.

8. Contact DPO

If you have questions about privacy, contact us directly.

In the email, include your account email, issue, and the type of request; Dhaka or other city users will receive help in the same way.

To exercise rights, questions about cookies, or data deletion, contact the support team; an answer will be provided within 7 business days.

Why cookies are

Cookies are very helpful for these three tasks: maintaining login, remembering language, and quickly loading pages.

If you want, you can block cookies in your browser, but some features may be slower, especially on older Android phones.

Data protection quick checklist

Encryption

Sensitive data is encrypted and used for both transfer and storage.

Access limits

Only the authorized team views the necessary data; unauthorized access is completely blocked.

Account security

There are separate rules to keep passwords and session tokens secure, making login more secure.

Suspicious activity

If unusual login is detected, additional verification may be required; this helps protect your account.